Digital packet fees are final after delivery.

Once a packet or Long-Shot snapshot is delivered or made available, the fee is final. A disagreement with the model, comps, estimated odds, filing choice, or county outcome is not a refund trigger because the report value has already been delivered and can be copied or used right away.

If the wrong product was delivered, the packet failed to deliver, a duplicate charge posted, or the file is materially broken, email support so we can correct the billing or delivery issue.

Every paid packet tier includes a next-year credit. If the Cook County Board of Review grants no reduction and you filed on time, your paid packet fee becomes a credit toward next year's packet for the same property.

This is a future Censum credit, not a cash refund, savings guarantee, or promise that an appeal will win. Long-Shot is not a paid packet tier and does not include this credit.

If you choose the no-risk Success Plan, Stripe saves your payment method and Censum delivers the packet without charging the packet fee upfront. The flat $149 Success Plan amount, plus any selected optional add-ons, is charged only after Censum verifies a qualifying reduction.

The Success Plan is not a percentage fee and does not include the no-reduction carryforward credit. If no qualifying reduction is verified, there is no Success Plan charge and no next-year credit because no packet fee was paid.

Concierge is a workflow-support add-on. If Censum fails to deliver the paid Concierge handoff promised for your purchased workflow, we review the Concierge fee separately. The underlying evidence-packet fee is not refunded once the packet has been delivered.

Missed deadlines caused by incomplete customer information, missing authorization, unavailable documents, or customer-controlled county portal steps do not convert a delivered packet into a refundable product.